How It Works

All You Need To Know About Our Meals, Ordering, Collections, and Everything In-Between!

How It Works

★ COLLECTION is available on TUESDAY & WEDNESDAY 10AM-4PM, THURSDAY & FRIDAY 10AM-5PM and on SATURDAY 10AM-1PM. All collections are from: Unit 4, Birch House Business Park, Hen Lon Parcwr, Ruthin, LL15 1NA (please see the ‘Contact’ page for a map link).  

★ DELIVERY - sadly we are no longer able to offer delivery.

SAME DAY online ordering is also now available for Collections (up to one hour in advance of the collection time dependant on the day and collection hours) in an effort to help us manage & accommodate any on-the-day and last-minute orders.

★ You can order up to TWO WEEKS in advance.

★ All meals will come to you FROZEN, either to 'cook from frozen' or to defrost then 'eat from chilled'. Please see 'Cooking Instructions' on the product pages for more info.

★ We are unable to accept 'defrost requests' on the basis of food safety. We encourage you to plan ahead, take advantage of being able to order two weeks in advance and order for more than one occasion, enjoying the convenience of the 'cook from frozen' instructions and making the most of being able to have a scrumptious range of meals in your freezer.

★ If you wish to change or add anything to your order once you've checked out online, please email us as opposed to booking another delivery/collection slot and we'll edit your order accordingly. 

★ If your postcode is not listed or recognised for the delivery option, please email us so we can look into what alternative options may be possible. 

★ We allocate 6 customers per 15min time slot for collections, so if your preferred time slot is not shown on the drop-down menu when you checkout your order, it means that the time slot is fully booked. 

★ Dishes are prepared by our chefs and frozen straight away to lock in the freshness. They will arrive with you individually packaged and labelled, ready for you to cook & enjoy that day or keep frozen for a later date.  

★ Full cooking and storage instructions are provided with every dish as well as being available on the website. We are committed to making the process as simple as possible for you, so rest assured that whatever dish you chose, there will be minimal effort required on your part.   

★ If you still have any questions, please visit our FAQs page or send us an email at hello@thesorbustree.co.uk

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