How It Works

All the information you need about the order process for our chilled meals!

How It Works...

★ COLLECTION is available on TUESDAY, WEDNESDAY, THURSDAY & FRIDAY between 2pm-6pm from from Unit 4, Birch House Business Park, Hen Lon Parcwr, Ruthin, LL15 1NA.  

★ DELIVERY is available on a WEDNESDAY, THURSDAY & FRIDAY to the following postcodes (please note minimum order spend):


LL11, LL12, LL13, LL14, LL17, LL18, LL19, LL20, LL22, LL28, LL29, LL30, LL31, LL32, CH1, CH2, CH3, CH4, CH5, CH6, CH7, CH8, CH25, CH26, CH27, CH28, CH29, CH30, CH31, CH32, CH33, CH34, CH41, CH42, CH43, CH44, CH45, CH46, CH47, CH48, CH49, CH60, CH61, CH62, CH63, CH64, CH65, CH66, CH70, CH88, CH99, WA6, CW6, CW7, CW8, CW9 (£5.95 DELIVERY FEE) (FOR ORDERS OVER £55)


NB: we have max. capacity of 20 deliveries per day.

★ Orders must be placed 2 DAYS AHEAD but you can order 2 WEEKS IN ADVANCE. Next Day or Same Day ordering is not available. All the available dates and time slots will be displayed at the checkout point.

We encourage customers to collect wherever possible as we are still only a small business & carry out the deliveries ourselves.

We allocate 5 customers per 15min time slot for collections (between 2pm-6pm), so if your preferred time slot is not shown on the drop-down menu when you checkout your order, it means that the time slot is fully booked.

★ If you wish to add anything to your order once you have paid, please email us as oppose to booking another delivery/collection slot.

If your postcode is not recognised for the delivery option, please email us so we can look into what alternative options may be possible.

★ Orders can only be placed online via the website. We cannot accept orders by phone, email or social media messaging.

★ For your convenience, we prepare your meals fresh on the day of collection or delivery which means they have a minimum 3 day shelf life, so you do not need to select collection/delivery for the day you intend to eat the meals.  

★ Dishes are prepared by our chefs and chilled straight away to lock in the freshness. They will arrive with you individually packaged and labelled, ready for you to reheat/cook, to pop in the fridge, or where suitable freeze to enjoy at a later date. 

★ Full reheating/cooking and storage instructions will be provided with every dish. We are committed to making the process as simple as possible for you, so rest assured that whatever dish you chose, there will be minimal effort required on your part.   

★ If you still have any questions, please visit our FAQs page where you'll find all the most common queries will be answered for you!  

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